REFUND POLICY
Last Updated: 03.30.2026
This Refund Policy applies to all services and products offered by:
SZABO CAPITAL GROUP LTD
Company Number: 16656957
Registered Office: Corner Chambers, 590a Kingsbury Road, Birmingham, United Kingdom,
B24 9ND
(hereinafter referred to as the “Company”).
By purchasing any services provided by the Company, including Challenge accounts and
evaluation programs, the user (“Trader”) agrees to the terms outlined in this Refund Policy.
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1. GENERAL POLICY
All Challenge fees paid to access the Company’s evaluation program are considered
payments for digital services and access to a simulated trading environment.
The Trader acknowledges that the services provided by the Company are digital in nature
and are delivered immediately upon activation.
Once the service has been activated, all payments are final and non-refundable unless
otherwise explicitly specified in this policy.
Activation of the service occurs when the Trader:
• logs into the trading platform associated with the purchased Challenge account, or
• executes the first trade on the Challenge account
Upon activation of the service, the Trader expressly acknowledges and agrees that:
• the service has been fully delivered
• the evaluation process has commenced
• any statutory right of withdrawal, where applicable, is waived
The Trader further acknowledges that no refunds shall be granted based on dissatisfaction,
misunderstanding of rules, trading performance, or failure to achieve expected results.
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2. CHALLENGE FEE REFUND
The Company may refund the Challenge fee only under strictly limited conditions.
A Challenge fee refund may be issued exclusively if:
• the Trader successfully completes the evaluation program
• the Trader qualifies for a funded account
• the Trader becomes eligible for a payout
In such cases, the refund of the Challenge fee may be included as part of the Trader’s first
approved profit payout.
For the avoidance of doubt:
• the refund is conditional upon reaching payout eligibility
• the refund is not automatic and is subject to compliance review
• the refund will not be processed independently of a payout
• if the Trader never reaches payout eligibility, no refund shall be issued
• if the account is terminated, disqualified, or restricted, no refund shall be issued
The Company reserves the right to verify all trading activity, account behavior, and
compliance status before issuing any refund.
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3. CRYPTOCURRENCY PAYMENTS
All payments for services provided by the Company are processed primarily through
cryptocurrency transactions.
Due to the nature of blockchain transactions:
• cryptocurrency payments are irreversible
• transactions cannot be cancelled once confirmed
• no chargeback mechanisms exist
The Company is not responsible for payment errors caused by:
• incorrect wallet addresses
• incorrect payment amounts
• selection of incorrect blockchain networks
• delays or failures within blockchain networks
• third-party wallet providers
• user error during payment processing
The Trader assumes full responsibility for verifying all payment details prior to submission.
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4. FRAUD AND PAYMENT ABUSE
The Company reserves the right to refuse refunds and immediately terminate accounts if it
determines that a Trader has engaged in any of the following activities:
• payment fraud
• identity fraud
• use of stolen funds or unauthorized payment methods
• chargeback attempts or payment reversals
• disputes initiated without contacting the Company
• attempts to exploit refund structures or system loopholes
• abuse of promotional offers or discounts
The Company reserves the right to:
• permanently ban the Trader
• void all accounts
• cancel all profits
• deny all future services
The Company may pursue legal action where applicable.
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5. TECHNICAL ERRORS
If a payment is incorrectly processed due to a verified technical error directly caused by the
Company’s systems, the Company may issue a refund at its sole discretion.
Refund requests based on technical issues must:
• be submitted within fourteen (14) calendar days
• include sufficient evidence of the issue
• demonstrate that the issue was caused by the Company
The Company shall not be responsible for technical issues caused by:
• third-party providers
• internet connectivity problems
• user device malfunctions
Each case will be reviewed individually and the Company’s decision shall be final.
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6. REFUND REQUEST PROCEDURE
Refund requests must be submitted in writing to the Company’s official support email
address.
Requests must include:
• the Trader’s registered email address
• transaction details
• proof of payment
• a detailed description of the issue
The Company may request additional documentation to verify the claim.
The Company will review refund requests within a reasonable timeframe.
Submission of a refund request does not guarantee approval.
Failure to provide sufficient information may result in automatic rejection of the request.
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7. NO REFUND CIRCUMSTANCES
For the avoidance of doubt, refunds shall not be granted under any of the following
circumstances:
• failure to pass the evaluation program
• violation of trading rules
• inactivity or account termination
• misunderstanding of trading rules
• dissatisfaction with platform performance
• loss of simulated profits
• inability to trade profitably
• failure to meet payout conditions
• restriction due to jurisdictional limitations
• failure to complete KYC requirements
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8. FINAL DECISION
All refund decisions are made at the sole and absolute discretion of the Company.
The Company’s decision regarding refunds is:
• final
• binding
• non-negotiable
No appeal process shall be available.
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9. POLICY MODIFICATIONS
The Company reserves the right to modify this Refund Policy at any time.
Updated versions will be published on the Platform.
Continued use of the Company’s services constitutes acceptance of any modifications.
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10. CONTACT INFORMATION
For questions regarding this Refund Policy, users may contact the Company at:
SZABO CAPITAL GROUP LTD
Corner Chambers, 590a Kingsbury Road
Birmingham, United Kingdom
B24 9ND
Email: [email protected]